ISO 9001 for Doctors

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Clauses of ISO 9001 (4–10)
The PDCA Cycle in Healthcare
Risk-Based Thinking in Medicine
Understanding Hospital Context & Stakeholders
Leadership Commitment to Quality
Roles and Responsibilities in Quality Management
Setting Quality Objectives in Healthcare
Risk Assessment in Clinical Processes
Planning Change in Hospitals
Staff Competence, Training, and Awareness
Documented Information in Healthcare (Records & SOPs)
Resources – People, Facilities, and Equipment
Patient Journey as a Process (Admission to Discharge)
Designing and Delivering Safe Services
Managing Suppliers & Outsourced Services
Monitoring & Measuring in Healthcare (KPIs)
Internal Audits in Hospitals
Management Review in Healthcare
Corrective and Preventive Actions (CAPA) in Healthcare
Continual Improvement in Healthcare
Innovation in Patient Care
Summary of Modules
Assessment
Closing Message to Participants