Course for Doctors to understand ISO 9001
Module 1 - Introduction to Quality in Healthcare
Why Quality Matters in Healthcare
ISO 9001 in Hospitals and Clinics
Module 2 - ISO 9001 Framework
Risk-Based Thinking in Medicine
Module 3 - Context and Leadership
Understanding Hospital Context & Stakeholders
Leadership Commitment to Quality
Roles and Responsibilities in Quality Management
Module 4 - Planning for Quality
Setting Quality Objectives in Healthcare
Risk Assessment in Clinical Processes
Module 5 - Support Systems
Staff Competence, Training, and Awareness
Documented Information in Healthcare (Records & SOPs)
Resources – People, Facilities, and Equipment
Module 6 - Healthcare Operations
Patient Journey as a Process (Admission to Discharge)
Designing and Delivering Safe Services
Managing Suppliers & Outsourced Services
Module 7 - Performance Evaluation
Monitoring & Measuring in Healthcare (KPIs)
Management Review in Healthcare
Module 8 - Improvement & Sustained Success
Corrective and Preventive Actions (CAPA) in Healthcare
Continual Improvement in Healthcare
Module 9 - Course Wrap-Up & Assessment